Return Policy

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Return & Refund Policy

 

Thanks for shopping at www.shoheiohtanidisk.com. If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase (order number required). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If your item arrives damaged or faulty.

You can return it with proof of purchase (order number required) for an exchange. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. If your return is approved, we will initiate an exchange.

 

Shipping

When the seller accepts your return, you’ll receive an email with the subject “Send the item back”. You’ll need to send it back within 5 business days. Who covers the shipping costs depends on why you’re returning it.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

Contact: support@shoheiohtanidisk.com